Shipping & Returns
Courier
Parcels will be shipped via our preferred courier partners. Our delivery surcharge is $5 for orders below $80. The parcel's tracking number will be sent to your email once it's processed.
Same-Day Shipping
If you're based in Singapore and would like to opt for express delivery, pick Same Day Delivery (S$15) upon check out before 3pm. We will arrange for delivery within 2 hours using Lalamove or Grab Express
International Shipping
We ship within Singapore, however we hope to share our wholesome nibbles and essentials with the rest of the world!
Orders FAQ
Can I adjust my order before it is shipped out?
Yes you can! if the revised order falls below $80, the same delivery surcharge of $5 applies.
What happens if there is a re-delivery due to inaccurate address?
A re-delivery surcharge of S$20 will apply after the first failed delivery.
Missing item from my order
If an order should arrive with missing items, this shall be brought to our attention within 5 days from the date of delivery. We will cover the shipping for the inconvenience caused
Returns FAQ
Can I return my purchase?
There will strictly be no returns of prescription medications. For others. please refer to our return and refund policy.
What do I do if the item that you are looking at is out of stock?
Get in touch with our team by emailing: howl@wholesomewhiskers.com and we will advise the lead time.
What do I do if a wrong product is received?
Get in touch with our team by emailing: how@wholesomewhiskers.com and we will sort it out for you