We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The receipt of an order or an email order confirmation does not constitute the acceptance of an order or confirmation of item availability. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any user.

Prices and availability of products on the site are subject to change without notice. Errors or discrepancies will be corrected when discovered and we reserve the right to refuse to sell, correct any error, inaccuracy, or omission. This extends to cover orders that have been paid for and submitted.

We attempt to be as accurate as possible when making information available on the site. However, we cannot be held responsible if product descriptions or other content on the site are deemed to be inaccurate, incomplete, unreliable, outdated or with error. Any reliance on the content on this site is at your own risk.

If a product offered by us is found to be not as described, you should flag this via howl@wholesomewhiskers.com within 7 days of receiving the product. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Unfortunately, we cannot guarantee that products and services advertised on our website are available. If we do not have all of the Goods you order in stock, we will offer you alternatives.  If this happens you may:

(i) accept the alternatives we offer;

(ii) cancel all or part of your order;

(iii) If in future, you buy products from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

(iv) If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable, within 45 days from the date of cancellation of your order.

Prices for products listed on the site are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We offer information, articles and advice to you through this site for educational purposes only. Any information publicized is not intended to diagnose, treat or cure a pet and is not a substitute for professional veterinary care

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

All items purchased from us are made pursuant to a contract with the Company’s appointed delivery vendors. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

If you should find that your order arrives incomplete in whole or in part, please notify us via howl@wholesomewhiskers.com within 24 hours of delivery. We may, at our discretion, assist in the location of your order.

If you provide an Authority to Leave parcels unattended, the risk of loss and title for items purchased is passed to you when the delivery has been delivered and left at the indicated Shipping Address.

We allow orders to be canceled if their status displays as Pending Payment. Orders with other statuses reflected (e.g. Processing, Awaiting Fulfilment) may not be canceled.

Exceptions for Duplicate Orders

Checkout times can differ depending on individual internet speed and location.

If you have double-clicked, refreshed, or navigated away from the checkout while it was processing your request to initiate payment for an order, you may find a double charge on your payment mode, and duplicate orders in your account. Wholesome Whiskers is not able to process charges on your card without your consent.

If you have erroneously made a duplicate order, Wholesome Whiskers and its staff can, at their discretion, assist with a cancellation provided the following conditions are met:

1. The customer must make contact with Wholesome Whiskers prior to dispatch of the order for delivery for eligibility for cancellation.
2. The customer agrees to and will bear bank processing fees for cancellation of the order.

If an order should arrive with missing items, this shall be brought to our attention within 5 days from the date of delivery. We will cover the shipping for the inconvenience caused.

A delivery surcharge of S$5 applies for nett purchases below S$80.  Free delivery for nett purchases above S$80.  No delivery will be made outside mainland Singapore or to post office boxes.  A re-delivery surcharge of S$20 will apply after the first failed delivery.

In the event if there are any order adjustments and the revised total amount falls under $80, the delivery surcharge of $5 will apply.

The standard turnaround time for delivery is 2-3 working days.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wholesome Whiskers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Wholesome Whiskers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Your continued use of the site constitutes an agreement of our Privacy Policy. Please view our Privacy Policy in accordance with the Personal Data Protection Act (PDPA) with effect from 1 March 2019.

Questions about the Terms of Service should be sent to us at howl@wholesomewhiskers.com